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1. Business Overview

Youius is a small handmade crochet business offering custom-made crochet items such as hats, plushies, accessories, and other crafted goods. All products are handmade, and each item is unique — slight variations in color, size, and design are normal.

2. Orders & Customization

• Orders can be initiated through our website's customization tool, then finalized via our official communication channels (e.g., built-in chatbox, Facebook Messenger, email).
• For customized orders, please provide accurate specifications (color, size, design, etc.).
• A Unique Order Code will be provided for tracking your purchase.
• Once an order is confirmed, changes may only be allowed within 24 hours of confirmation.

3. Payment

• Our website does not process payments directly.
• All payments must be made through the agreed method after confirmation (e.g., GCash, Bank Transfer, Cash on Delivery if applicable).
• Orders will only be shipped or delivered after full payment is received, unless otherwise agreed.

4. Production & Shipping

• Standard production time: [X to X days/weeks] depending on order complexity.
• Youius will not be responsible for delays caused by courier services or incorrect shipping details provided by the customer.
• Shipping costs will be shouldered by the customer unless otherwise stated.

5. Returns & Exchanges

All sales are final due to the handmade nature of our products.

Returns or exchanges will only be accepted if:

• The wrong item was sent.
• The product arrived damaged due to our fault.
• Issues must be reported within 48 hours of receiving the item, with photo evidence.

6. Product Care

• Crochet products should be hand-washed with mild detergent and air-dried.
• Youius is not responsible for damage caused by improper care.

7. Intellectual Property

All designs, product images, and patterns by Youius are our property and may not be copied, reproduced, or resold without permission.

8. Liability

• Youius is not liable for any allergic reactions, injuries, or damages resulting from misuse of our products.
• Customers are responsible for ensuring that products are suitable for their intended use.

9. Changes to Terms

Youius reserves the right to modify these Terms and Conditions at any time. Updates will be posted on our official website and/or communication channels.